If you are experiencing a medical emergency please dial 911.

Logging in

Why am I logging in with athenahealth?

We’re using athenahealth to help you access, manage, and protect your online health information using a single email and password. You can use this email and password anywhere you see the "Log in with athenahealth" button, including patient portals and other apps you use to manage your health records from various healthcare providers.

What if this is my first time logging in with athenahealth?

If this is your first login because you don’t yet have an athenahealth account, please refer to your healthcare provider’s instructions for registering for their patient portal and you will be walked through creating an athenahealth account as part of that process.

If you registered to your healthcare provider’s patient portal before July 2019 and this is your first time logging in with athenahealth, you can use the same email and password you’ve used previously. Upon entering your login information you will be walked through a security update to better protect your account and enable it for use with login with athenahealth to other participating apps and healthcare providers. This update includes setting up an additional security option to better protect your health information - you can learn more in the section for "Choosing your security option". Once you finish your account update, you’ll be logged into your patient portal.

I entered my login information correctly, but it says I am not configured for access.

First check the name of the healthcare provider on your screen. You will receive an error that you are not configured for access for any of the following reasons:

I forgot my password. How do I reset it?

To begin password reset, click the "Forgot password?" link at the bottom of your screen and enter the email address you normally use to log in. You’ll be sent a link at that email address that you can use to reset your password. To learn more about the password reset process, please see the section on “Resetting your password”.

If you are unable to log in and have an urgent question regarding appointments, billing, prescriptions, or lab results, please contact your provider directly.

Creating your athenahealth account

What is an athenahealth account?

An athenahealth account lets you access, manage, and protect your online health information using a single email and password. You can use this email and password with any patient portal or app where you see the "Log in with athenahealth" button, including those offered by other healthcare providers.

Where can I view my health information (or the information for an account I manage)?

After you log in and set up your athenahealth account, you’ll be taken into your patient portal where you can view your health information. If you have an urgent question regarding appointments, billing, prescriptions, or lab results, please contact your provider directly.

Why can't I change the email address I log in with?

Your email address is how we recognize your account across different patient portals, apps, and healthcare providers you may access, so you cannot change the email address associated with your account. However, if you no longer have access to this email or would like to use a different one, you can register a new account under your preferred email address. To do so, please contact your provider to have them update your email address on file and send you a new invitation to the patient portal. You can create a new account through this invitation, after which you’ll be able to use your new account anywhere you see the "Log in with athenahealth" button.

What are your password requirements?

To create a secure athenahealth password, your password must:

Creating your password

What are your password requirements?

To create a secure athenahealth password, your password must:

Choosing your security option

Why do I need to choose a security option?

To better protect your health information, we require you to set up a security option (in addition to your password) to help ensure only you can access your athenahealth account. The security option you choose determines how you can confirm your identity to access your account if you forget your password.

Do I need to set up a security option every time I log in?

No. Setting up your security option is a one-time process: You will only need your email and password the next time you log in, and you will only need to confirm your security option if you are resetting your password.

Which security option is best?

The best security option for you is one that you can confirm readily and is unique to you. For example, if you choose either the “Call me” or “Text me” option, the phone number you use should be one that:

If you choose to use a security question, you will be asked to pick a question from the dropdown list and enter your own personalized answer. The question you choose is the question you’ll be given if you forget your password, and you’ll need to provide the same answer you enter here to gain access to your account. Therefore, you should pick a security question that:

When providing your answer, you can disregard capitalization since answers are not case-sensitive. However, you do need to remember any punctuation or spaces you use in your answer, since you’ll need to include these when entering this same answer in the future (e.g. if you forget your password).

Completing your security option setup

I haven’t received my security code. What should I do?

First make sure that the phone number entered on your screen is correct and that you have clicked “Send code” (if you chose “Text me” as your security option) or “Call” (if you chose “Call me”) so the code is sent to you. If you still haven't received your code within 5 minutes, make sure that the phone number you’re checking matches the phone number entered on your screen before clicking the "Resend code" button. If you’re using a mobile phone, you should also check that any phone call or text message screening (such as a Do Not Disturb mode) is disabled and that you have cellular reception before resending the code. If you’re still having difficulty, you can also click “Choose a different security option” at the bottom of your screen – you’ll be shown your security options again and can choose a different method that does not require a security code (such as “Ask me a security question”).

The code has expired. What should I do?

If the code has expired, you can receive a new security code by clicking the "Resend code" button.

Do I need to enter a security code every time I log in?

No. Once you use this code to confirm access to your phone number, you will not be asked for it again unless you forget your password.

Can I set my security option as a home phone (landline) number?

Yes. To do so, you’ll need to have selected "Call me" as your security option, since you won’t be able to receive text messages at a landline number. If you previously selected the "Text me" option (indicated by a blue speech bubble with "SMS" on your screen), just click "Choose a different security option" at the bottom of your screen - you’ll be shown your security options again and can choose "Call me" to set up a phone call for account recovery.

Verifying access to your health information

Why am I being asked to verify access to this phone number?

The phone number on your screen is the phone number you have on file with your healthcare provider and must be verified before you can access your patient portal. You’ll only be asked to verify this phone number if it’s different from any numbers you’ve verified previously, such as your recovery phone number (see section for "Choosing your security option").

How do I verify access to this phone number?

Click “Text me” to get a text message with your security code or "Call me" to get a phone call with your security code. Enter the code you receive in the provided field and click "Verify" to proceed into your patient portal.

Please note if you’re using a home phone (landline), you’ll need to select the "Call me" option since you can’t receive text message at this phone number. If you’ve already clicked "Text me" and want to receive a phone call with your code instead, just click "Back to verify access" at the bottom of your screen and you’ll be able to re-select your verification option.

I don’t have access to the phone number on the screen. What should I do?

If the phone number on the screen isn’t yours (or you no longer have access to it), please contact your provider to have them update the phone number associated with your patient portal account. You’ll be asked to verify the new number next time you try logging in with athenahealth to access your patient portal or health record with that provider (only if you haven’t verified this number previously). Please note you may need to close your browser window and try logging into the patient portal again so your browser can process these changes.

I haven’t received my security code. What should I do?

If you haven't received your code within 5 minutes, make sure that the last 4 digits of the phone number you’re checking match those on your screen before clicking the "Resend code" button. If you’re using a mobile phone, you should also check that any phone call or text message screening (such as a Do Not Disturb mode) is disabled and that you have cellular reception before resending the code.

The code has expired. What should I do?

If the code has expired, you can receive a new security code by clicking the "Resend code" button.

Do I need to complete this step every time I log in?

No. Once you verify your access for one healthcare provider you do not need to do so again when accessing your health information from that provider. If you also use your athenahealth account to access your health information from other providers, you’ll only be asked to verify your phone number on file with those providers if they are different from any phone numbers you’ve verified previously. Please note that as a security measure, resetting your account (which is different from resetting your password - see section on “Resetting your account”) is one exception that will require you to re-verify access to any of these phone numbers associated with your health information at various providers.

Setting your patient relationship

Why am I being asked about my relationship to the patient?

This question confirms for your healthcare provider whether the email associated with your account belongs to the patient (whose record you’re trying to access) or to someone else managing the patient’s health information, such as a parent or other caregiver. This question will not appear if your provider has already assigned the patient relationship for this account.

Why am I being asked for my name and date of birth?

If you are not the patient, you will need to provide your own name so the patient’s healthcare provider can record who has access to their health information. Your date of birth is also required by athenahealth to confirm you are of legal age to have an account in accordance with the Children’s Online Privacy Protection Act. You cannot register an account if you are under 13 years of age. However, an approved family member or caregiver may be granted access to your health information using their own account. To set up family access, please contact your provider.

I manage this health record for someone else. Whose personal information should I enter?

Please enter or confirm your own personal information, even if you're managing someone else's health information as a family member or caregiver.

Why can't I change the email address?

The email address shown is the intended recipient of your healthcare provider’s communication and cannot be modified. Your email address is also how we will recognize your athenahealth account across different patient portals, apps, and healthcare providers and apps you may access. If you no longer have access to this email or would like to use a different one, you will need to register a new account under your preferred email address. To do so, please contact your provider to have them update your email address on file and send you a new invitation to the patient portal. You can create a new account through this invitation, after which you’ll be able to use your new account email and password wherever you see the "Log in with athenahealth" button.

Do I need to confirm my profile details every time I log in?

No. After you set up your account, you won’t need to enter your profile details again. These profile details will be saved to your athenahealth account.

How can I edit these details in the future?

You’ll need to log in to your healthcare provider’s patient portal using your athenahealth account. In the patient portal, click on your name at the top right corner of the page and go to the "My profile" tab. There you can edit your contact information on file with that provider.

Resetting your password

I forgot my password. How do I reset it?

Enter the email address you normally use to log in and click "Email me" - you’ll receive a message at that email address containing a link to reset your password. Please make sure that you type in your email address correctly: you won’t receive an email if the address you entered is not associated with your athenahealth account. If you think you’ve entered the wrong email address, click "Back to login" at the bottom of your screen and try again. If you no longer have access to the email address you previously used to log in, please contact your healthcare provider to update your email address on file and send you a new invitation to the patient portal.

What do I do once I receive the email?

Click the link in the email message and follow the instructions to create your new password. To protect your online health information, you’ll also be asked to confirm your identity using the security option you set up previously. If you haven’t yet set up your security option, you’ll be asked to do so before viewing your patient portal (see section for "Choosing your security option"). Enter the security code sent to your phone or correctly answer your security question (whichever applies) to finish verifying your account access.

How can I change my password in the future?

If you know your current password but want to change it, you can follow this link to go to your athenahealth Profile where you can update your password and other account information.

Confirming your identity by entering a security code

Why am I being asked for a security code?

The last 4 digits displayed are for the phone number you chose as your security option when registering your athenahealth account, helping ensure that only you (and no one else) can reset your password. You will need to verify access to this phone number to complete password reset and regain access to your account.

How will I be sent my security code?

Either through a phone call or text message (SMS), restricted to the method you chose when setting up this security option. Click “Send code” to have your security code delivered to you by the method shown on your screen.

I haven’t received my security code. What should I do?

First make sure that you have clicked “Send code” and the phone number you are checking matches the last 4 digits shown on your screen. If you still haven't received your code within 5 minutes, click the "Resend code" button to try again. If you’re using a mobile phone, you should also check that any phone call or text message screening (such as a Do Not Disturb mode) is disabled and that you have cellular reception before resending the code.

The code has expired. What should I do?

If the code has expired, you can receive a new security code by clicking the "Resend code" button.

I don’t recognize or can’t verify access to the phone number on my screen. What should I do?

Without access to the phone number or security question answer set as your security option, you won’t be able to confirm access to your account and will need to reset it. To protect your information, resetting your account returns it to its original state as if you were registering for the first time. Therefore, you’ll be asked to create a new password and set up a new security option. You may also be asked to confirm that you have access to your phone number on file with your provider.

To reset your account, click the "Cannot verify? Reset your account" link at the bottom of your screen. Read the warning carefully and click "Reset my account" if you’re ready to proceed (or click "Cancel" to go back).

Confirming your identity by answering your security question

Why am I being asked this question?

This is the question you chose as your security option when registering your athenahealth account, helping ensure that only you (and no one else) can reset your password. You’ll need to enter the same answer you provided when setting up this security question to complete password reset and regain access to your account.

My answer should be correct but it’s not working.

You need to enter your answer here using the same spelling, spaces, and punctuation (such as hyphens or periods) you used when you first set up this security question. You can ignore capitalization, however, as your answer is not case-sensitive.

I don’t remember the answer to my security question. What should I do?

If you don’t remember the answer to your security question, you won’t be able to confirm access to your account and will need to reset it. To protect your information, resetting your account returns it to its original state as if you were registering for the first time. Therefore, you’ll be asked to create a new password and set up a new security option. You may also be asked to confirm that you have access to your phone number on file with your provider.

To reset your account, click the "Cannot verify? Reset your account" link at the bottom of your screen. Read the warning carefully and click "Reset my account" if you’re ready to proceed (or click "Cancel" to go back).

Resetting your account

When do I need to reset my account?

You’ll need to reset your account if you’re unable to confirm access to your security option, for example if you no longer have access to that phone number or forget the answer you provided for your security question.

What happens after I reset my account?

To protect your information, resetting your account returns it to its original state as if you were registering for the first time. Therefore, you’ll be asked to create a new password and set up a new security option. You may also be asked to confirm that you have access to your phone number on file with your provider.